Privacy Policy

1. Who we are

ExPeritus (Pty) Ltd is a South African engineering and solutions company specialising in hazardous-area electrical systems, Ex-rated equipment, and compliance with ATEX, IECEx and SANS standards. Registered in South Africa, registration number 2024/326922/07.

Website: experitus.co.za · Email: contact@experitus.co.za

2. Information we collect

We collect personal and business information that you provide directly, or that is collected automatically when you interact with our website, including:

• Name, surname and company details
• Contact information — email address, phone number and physical address
• Technical or project information submitted via our enquiry and evaluation-booking forms
• Website usage data — IP address, browser type and analytics data collected via cookies (subject to your consent)

3. How we use your information

• To respond to enquiries and provide requested quotations, evaluations and services
• To manage client accounts and deliver on contractual obligations
• To improve our website, services and customer experience
• To send updates, newsletters or technical notices — only where you have consented
• To comply with legal and regulatory requirements

4. Legal basis for processing

We process personal information only where permitted by POPIA, which includes:

• Consent — for example, newsletter subscriptions and non-essential cookies
• Contractual necessity — when we provide a product or service to you
• Legal obligations — compliance with tax, Ex certification or regulatory audit requirements
• Legitimate interests — quality assurance, record-keeping and preventing fraud

5. Sharing of information

We do not sell or rent your personal information. We may share limited information with service providers who assist in our operations (such as hosting, logistics and IT support), with regulatory bodies, auditors or certification authorities where required, or with law-enforcement agencies if legally compelled. All third parties are required to protect your data in line with POPIA.

6. Cross-border transfers

Where your information is stored or processed outside South Africa (for example, by our cloud hosting providers), we ensure that such transfers are protected in accordance with section 72 of POPIA.

7. Data security

We use technical and organisational safeguards to protect personal information against loss, misuse and unauthorised access. These include SSL encryption, secure servers and restricted internal access. No method of transmission over the internet is completely secure, but we take reasonable steps to protect your data.

8. How long we keep your information

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law — for example, accounting, tax and regulatory record-keeping obligations.

9. Your rights under POPIA

You have the right to:

• Access and request a copy of your personal information
• Correct or update inaccurate information
• Withdraw consent where processing is based on consent
• Object to processing, including processing for direct marketing
• Ask us to destroy or de-identify your information where lawful

10. Complaints

If you believe your personal information has been processed unlawfully, you may lodge a complaint with the Information Regulator (South Africa) at inforegulator.org.za, or contact our Information Officer at contact@experitus.co.za.

11. Cookies and website tracking

Our website uses cookies. Non-essential cookies are only set after you give consent through our cookie banner, in line with POPIA. You can change or withdraw your consent at any time — see our Cookie Policy for details.

12. Changes to this policy

We may update this Privacy Policy periodically to reflect changes in our practices or South African law. The latest version will always be published on this page.